Carr recognizes National Consumer Protection Week

ATLANTA, GA – Attorney General Chris Carr joins a group of federal, state and local government agencies and national consumer advocacy organizations in recognizing National Consumer Protection Week March 6-12, 2022.

“One of our top priorities is to protect Georgian consumers from dishonest business practices and scam artists who continually come up with new ways to take advantage of people,” Carr said. “Last year, our Consumer Protection Division delivered outstanding results on behalf of fellow Georgians, and we remain committed to helping anyone in need of guidance. During National Consumer Protection Week, Georgians are encouraged to learn more about how to avoid scams and protect their personal and financial information.

The Attorney General’s Consumer Protection Division (CPD) receives hundreds of consumer complaints each month about illegal business practices, and the CPD investigates businesses that exhibit a pattern or pattern of bad behavior. In 2021, CPD helped over 43,000 people and was responsible for securing over $64 million for consumers and the state.

The top ten complaints reported to the CPD in 2021 were:

  1. Landlord/tenant issues
  2. Auto repairs/service/lemon law
  3. Used car sales
  4. Debt problems (debt collection, loan companies, credit report issues, pledge deeds, payday loans, credit card providers, debt settlement)
  5. State of emergency/excessive prices
  6. Home Improvement/Repairs (home improvements, home repairs, security systems, roofing, HVAC, plumbing, electrical, landscaping, pest control, swimming pools)
  7. Employment issues (excluding unemployment insurance claims)
  8. Health Related Services/Billing (medical services, billing by provider or internal third-party collector, personal care services, pharmacy, inpatient billing, home health services, health sharing plans, DUI/alcohol/drug risk reduction programs)
  9. Utilities (cell phones, landlines, bundled services, cable, satellite, electricity, internet/email, natural gas, garbage, recycling, water/sewer, propane)
  10. New car sales

Last year, CPD reached hundreds of thousands of people across the state through its consumer education efforts, including live conferences and webinars, distribution of educational literature, and two dedicated websites:

  • consumer.ga.gov, where consumers can file a complaint against a company, find information on a wide variety of consumer topics and read the latest press releases from the offices. This website includes a page dedicated to COVID-19 issues and numerous scam alerts related to the pandemic. Click here for a guide to pandemic-related scams.
  • ConsumerEd.ga.gov, where consumers can access valuable information to help them make informed decisions about their home, car, credit and finances. Georgians can also see and subscribe to “Ask Consumer Ed”, the bi-weekly blog that includes CPD answers to consumer questions.

CPD works proactively to provide comprehensive resources that help inform and educate all Georgia consumers, including publications like the “Georgia Consumer Protection Guide for Seniors” and “Cybersecurity in Georgia: A Guide for Small Businesses, Nonprofits, and Places of Worship“, available at consumer.ga.gov.

During National Consumer Protection Week, CPD will join the Better Business Bureau, AARP and the Federal Trade Commission to host a live webinar with a panel of scam experts. The webinar will take place on Tuesday, March 8 at 10 a.m. Georgian consumers can register for free by clicking here or by visiting bit.ly/aarpga-ncpw22.

Finally, Georgians are encouraged to follow the official Twitter account of the Attorney General’s Office (@Georgia_AG) or Facebook (facebook.com/GeorgiaAttorneyGeneral) to stay informed of the latest news, including consumer alerts.

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